Frequently Asked Questions

If you’re still not sure, get more help here
Search

arrow iconQuestion/Topic: Product Satisfaction Guarantee
arrow iconQuestion/Topic: Will Call Pick Up Location
arrow iconQuestion/Topic: Phone numbers
arrow iconQuestion/Topic: Email Contacts
arrow iconQuestion/Topic: Hours of Operation
arrow iconQuestion/Topic: Holiday Schedule
arrow iconQuestion/Topic: Why doesn't the shopping cart work?
arrow iconQuestion/Topic: Can I have a copy of my invoice?
arrow iconQuestion/Topic: Does Paper Mart make donations?
arrow iconQuestion/Topic: How do I create an account?
arrow iconQuestion/Topic: Do I need to register when I already have an account with Paper Mart?
arrow iconQuestion/Topic: How do I edit my account information?
arrow iconQuestion/Topic: How do I update my e-mail address / login?
arrow iconQuestion/Topic: What company or personal information can I change?
arrow iconQuestion/Topic: How do I subscribe/unsubscribe to Paper Mart's e-mail newsletters?
arrow iconQuestion/Topic: I can't log in to my account.
arrow iconQuestion/Topic: I forgot my password.
arrow iconQuestion/Topic: Is setting up an account for Canadian residents different?
arrow iconQuestion/Topic: Security Information
arrow iconQuestion/Topic: Is it safe to use a credit card?
arrow iconQuestion/Topic: The Three Layers of Protection
arrow iconQuestion/Topic: How secure is SSL encryption?
arrow iconQuestion/Topic: What do professionals say?
arrow iconQuestion/Topic: What we collect
arrow iconQuestion/Topic: How we use it
arrow iconQuestion/Topic: What are cookies?
arrow iconQuestion/Topic: Does my computer need to accept cookies to shop at Paper Mart.com?
arrow iconQuestion/Topic: How do I enable cookies within my browser?
arrow iconQuestion/Topic: Lowest Price Guarantee
arrow iconQuestion/Topic: How do I purchase items online?
arrow iconQuestion/Topic: How do I phone in my order?
arrow iconQuestion/Topic: Do telephone and website orders differ?
arrow iconQuestion/Topic: Does Paper Mart ship outside of the U.S.?
arrow iconQuestion/Topic: Can I have a sample?
arrow iconQuestion/Topic: Can you customize or personalize products for my business needs?
arrow iconQuestion/Topic: Can I get an item that is not sold on your website?
arrow iconQuestion/Topic: Do you have a minimum order requirement?
arrow iconQuestion/Topic: Do you offer discounts for Non Profit Organizations?
arrow iconQuestion/Topic: Do you offer discounted pricing other than what is on the website?
arrow iconQuestion/Topic: Do you offer distributor pricing?
arrow iconQuestion/Topic: Can I buy less than a case?
arrow iconQuestion/Topic: What are my payment choices?
arrow iconQuestion/Topic: Can I pay by check over the phone?
arrow iconQuestion/Topic: Do you accept PayPal?
arrow iconQuestion/Topic: How do I open a Net Terms account?
arrow iconQuestion/Topic: Do you allow Open Account payment for online orders?
arrow iconQuestion/Topic: When will my credit card be charged?
arrow iconQuestion/Topic: What is a C.O.D. charge?
arrow iconQuestion/Topic: How do I cancel or change my order?
arrow iconQuestion/Topic: Has my order shipped?
arrow iconQuestion/Topic: Where is the e-mail confirmation for my order?
arrow iconQuestion/Topic: I cannot find my order in order status.
arrow iconQuestion/Topic: Where is my shipment
arrow iconQuestion/Topic: What happens with backorder items?
arrow iconQuestion/Topic: How can I tell what I have ordered in the past?
arrow iconQuestion/Topic: What if an item is missing from my order?
arrow iconQuestion/Topic: Do I have to pay sales tax?
arrow iconQuestion/Topic: I have a California Resale card, how do I submit it?
arrow iconQuestion/Topic: Can I get tax refunded for orders placed before I submitted the Resale form?
arrow iconQuestion/Topic: Paper Mart Resale Form
arrow iconQuestion/Topic: Crediting Your Refund
arrow iconQuestion/Topic: How do I return or exchange an item?
arrow iconQuestion/Topic: What if I received the wrong item?
arrow iconQuestion/Topic: What if an item is missing from my order?
arrow iconQuestion/Topic: What if I received a damaged or defective item?
arrow iconQuestion/Topic: What if the item color does not match the picture?
arrow iconQuestion/Topic: Are shipping and handling charges refundable?
arrow iconQuestion/Topic: When will my credit appear on my account?
arrow iconQuestion/Topic: Does Paper Mart ship outside of the U.S.?
arrow iconQuestion/Topic: Where is my shipment?
arrow iconQuestion/Topic: Can I track my package?
arrow iconQuestion/Topic: Can I ship on my own carrier account?
arrow iconQuestion/Topic: When will my order ship?
arrow iconQuestion/Topic: How long will my shipment take to arrive?
arrow iconQuestion/Topic: How much does shipping cost?
arrow iconQuestion/Topic: What items require special handling?
arrow iconQuestion/Topic: Terms for Shipping and Freight
arrow iconQuestion/Topic: Southern California Shipping Policy
arrow iconQuestion/Topic: Are there any additional shipping charges?
arrow iconQuestion/Topic: Do you ship to Canada Via Motor Freight?
arrow iconQuestion/Topic: Do I need to have a loading dock at my business to receive delivery via Motor Freight?
arrow iconQuestion/Topic: Can you deliver via Motor Freight to my Residence, Church, Government Facility/Military Installation or Construction site?
arrow iconQuestion/Topic: Do you ship to APO/FPO/DPO addresses?
arrow iconQuestion/Topic: Do you ship to PO Boxes?
arrow iconQuestion/Topic: Can I ship to multiple addresses?
arrow iconQuestion/Topic: FedEx Home Delivery®
arrow iconQuestion/Topic: FedEx 3 Day Express Saver®
arrow iconQuestion/Topic: FedEx 2Day®
arrow iconQuestion/Topic: FedEx Standard Overnight®
arrow iconQuestion/Topic: FedEx Priority Overnight®
arrow iconQuestion/Topic: FedEx Ground®
arrow iconQuestion/Topic: FedEx International Ground®
arrow iconQuestion/Topic: FedEx International Economy®
arrow iconQuestion/Topic: Economy shipping (less than 5 pounds)
arrow iconQuestion/Topic: UPS Ground
arrow iconQuestion/Topic: Priority Mail
arrow iconQuestion/Topic: Motor Freight Shipping
arrow iconQuestion/Topic: Paper Mart Truck
arrow iconQuestion/Topic: Will Call
arrow iconQuestion/Topic: Freight Shipping
arrow iconQuestion/Topic: Fuel Surcharge
arrow iconQuestion/Topic: Delivery Area Surcharge
arrow iconQuestion/Topic: Residential Delivery Area Surcharge
arrow iconQuestion/Topic: FedEx Local®
arrow iconQuestion/Topic: Legal
COPYRIGHT ©2017 PAPER MART™ ALL RIGHTS RESERVED