Frequently Asked Questions

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arrow iconQuestion/Topic: Product Satisfaction Guarantee
A:We guarantee your satisfaction with all Paper Mart merchandise. If you do not feel that your purchase has lived up to your expectations, you have 30 days from the time of receipt to return it. We will gladly refund the purchase price, exchange it for same item, or credit the amount against the purchase of another item. Unfortunately, we cannot refund your shipping charges. The exceptions are: if you buy factory-direct gift wrap papers; or if you order custom merchandise, it is not returnable unless defective. In the event you do not return in 30 days, we are still able to accept returns up to 90 days from date of receipt, but there is a restocking charge of 20% after 30 days.
arrow iconQuestion/Topic: Will Call Pick Up Location
arrow iconQuestion/Topic: Phone numbers
arrow iconQuestion/Topic: Email Contacts
arrow iconQuestion/Topic: Hours of Operation
arrow iconQuestion/Topic: Holiday Schedule
arrow iconQuestion/Topic: Why doesn't the shopping cart work?
arrow iconQuestion/Topic: Can I have a copy of my invoice?
arrow iconQuestion/Topic: Does Paper Mart make donations?
arrow iconQuestion/Topic: How do I create an account?
arrow iconQuestion/Topic: Do I need to register when I already have an account with Paper Mart?
arrow iconQuestion/Topic: How do I edit my account information?
arrow iconQuestion/Topic: How do I update my e-mail address / login?
arrow iconQuestion/Topic: What company or personal information can I change?
arrow iconQuestion/Topic: How do I subscribe/unsubscribe to Paper Mart's e-mail newsletters?
arrow iconQuestion/Topic: I can't log in to my account.
arrow iconQuestion/Topic: I forgot my password.
arrow iconQuestion/Topic: Is setting up an account for Canadian residents different?
arrow iconQuestion/Topic: Security Information
arrow iconQuestion/Topic: Is it safe to use a credit card?
arrow iconQuestion/Topic: The Three Layers of Protection
arrow iconQuestion/Topic: How secure is SSL encryption?
arrow iconQuestion/Topic: What do professionals say?
arrow iconQuestion/Topic: What we collect
arrow iconQuestion/Topic: How we use it
arrow iconQuestion/Topic: What are cookies?
arrow iconQuestion/Topic: Does my computer need to accept cookies to shop at Paper Mart.com?
arrow iconQuestion/Topic: How do I enable cookies within my browser?
arrow iconQuestion/Topic: Lowest Price Guarantee
arrow iconQuestion/Topic: How do I purchase items online?
arrow iconQuestion/Topic: How do I phone in my order?
arrow iconQuestion/Topic: Do telephone and website orders differ?
arrow iconQuestion/Topic: Does Paper Mart ship outside of the U.S.?
arrow iconQuestion/Topic: Can I have a sample?
arrow iconQuestion/Topic: Can you customize or personalize products for my business needs?
arrow iconQuestion/Topic: Can I get an item that is not sold on your website?
arrow iconQuestion/Topic: Do you have a minimum order requirement?
arrow iconQuestion/Topic: Do you offer discounts for Non Profit Organizations?
arrow iconQuestion/Topic: Do you offer discounted pricing other than what is on the website?
arrow iconQuestion/Topic: Do you offer distributor pricing?
arrow iconQuestion/Topic: Can I buy less than a case?
arrow iconQuestion/Topic: What are my payment choices?
arrow iconQuestion/Topic: Can I pay by check over the phone?
arrow iconQuestion/Topic: Do you accept PayPal?
arrow iconQuestion/Topic: How do I open a Net Terms account?
arrow iconQuestion/Topic: Do you allow Open Account payment for online orders?
arrow iconQuestion/Topic: When will my credit card be charged?
arrow iconQuestion/Topic: What is a C.O.D. charge?
arrow iconQuestion/Topic: How do I cancel or change my order?
arrow iconQuestion/Topic: Has my order shipped?
arrow iconQuestion/Topic: Where is the e-mail confirmation for my order?
arrow iconQuestion/Topic: I cannot find my order in order status.
arrow iconQuestion/Topic: Where is my shipment
arrow iconQuestion/Topic: What happens with backorder items?
arrow iconQuestion/Topic: How can I tell what I have ordered in the past?
arrow iconQuestion/Topic: What if an item is missing from my order?
arrow iconQuestion/Topic: Do I have to pay sales tax?
arrow iconQuestion/Topic: I have a California Resale card, how do I submit it?
arrow iconQuestion/Topic: Can I get tax refunded for orders placed before I submitted the Resale form?
arrow iconQuestion/Topic: Paper Mart Resale Form
arrow iconQuestion/Topic: Crediting Your Refund
arrow iconQuestion/Topic: How do I return or exchange an item?
arrow iconQuestion/Topic: What if I received the wrong item?
arrow iconQuestion/Topic: What if an item is missing from my order?
arrow iconQuestion/Topic: What if I received a damaged or defective item?
arrow iconQuestion/Topic: What if the item color does not match the picture?
arrow iconQuestion/Topic: Are shipping and handling charges refundable?
arrow iconQuestion/Topic: When will my credit appear on my account?
arrow iconQuestion/Topic: Does Paper Mart ship outside of the U.S.?
arrow iconQuestion/Topic: Where is my shipment?
arrow iconQuestion/Topic: Can I track my package?
arrow iconQuestion/Topic: Can I ship on my own carrier account?
arrow iconQuestion/Topic: When will my order ship?
arrow iconQuestion/Topic: How long will my shipment take to arrive?
arrow iconQuestion/Topic: How much does shipping cost?
arrow iconQuestion/Topic: What items require special handling?
arrow iconQuestion/Topic: Terms for Shipping and Freight
arrow iconQuestion/Topic: Southern California Shipping Policy
arrow iconQuestion/Topic: Are there any additional shipping charges?
arrow iconQuestion/Topic: Do you ship to Canada Via Motor Freight?
arrow iconQuestion/Topic: Do I need to have a loading dock at my business to receive delivery via Motor Freight?
arrow iconQuestion/Topic: Can you deliver via Motor Freight to my Residence, Church, Government Facility/Military Installation or Construction site?
arrow iconQuestion/Topic: Do you ship to APO/FPO/DPO addresses?
arrow iconQuestion/Topic: Do you ship to PO Boxes?
arrow iconQuestion/Topic: Can I ship to multiple addresses?
arrow iconQuestion/Topic: FedEx Home Delivery®
arrow iconQuestion/Topic: FedEx 3 Day Express Saver®
arrow iconQuestion/Topic: FedEx 2Day®
arrow iconQuestion/Topic: FedEx Standard Overnight®
arrow iconQuestion/Topic: FedEx Priority Overnight®
arrow iconQuestion/Topic: FedEx Ground®
arrow iconQuestion/Topic: FedEx International Ground®
arrow iconQuestion/Topic: FedEx International Economy®
arrow iconQuestion/Topic: Economy shipping (less than 5 pounds)
arrow iconQuestion/Topic: UPS Ground
arrow iconQuestion/Topic: Priority Mail
arrow iconQuestion/Topic: Motor Freight Shipping
arrow iconQuestion/Topic: Paper Mart Truck
arrow iconQuestion/Topic: Will Call
arrow iconQuestion/Topic: Freight Shipping
arrow iconQuestion/Topic: Fuel Surcharge
arrow iconQuestion/Topic: Delivery Area Surcharge
arrow iconQuestion/Topic: Residential Delivery Area Surcharge
arrow iconQuestion/Topic: FedEx Local®
arrow iconQuestion/Topic: Legal
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