How May We Help You?

We guarantee your satisfaction with all Paper Mart merchandise. If you do not feel that your purchase has lived up to your expectations, you have 30 days from the time of receipt to return it. We will gladly refund the purchase price, exchange it for same item, or credit the amount against the purchase of another item. Unfortunately, we cannot refund your shipping charges. The exceptions are: if you buy factory-direct gift wrap papers; or if you order custom merchandise, it is not returnable unless defective. In the event you do not return in 30 days, we are still able to accept returns up to 90 days from date of receipt, but there is a restocking charge of 20% after 30 days.

2164 N. Batavia Street Orange, CA 92865-3104 MAP

If you will be using the 5 Santa Ana Fwy. South, coming from Los Angeles: Going South on the 5 freeway, take 91 fwy East to the 57 fwy south to Lincoln Ave exit. Turn left at E Lincoln Ave and travel approximately one mile. Turn right on N Batavia St. Go about 3/4 mile to 2164 N Batavia Street. You will see the Paper Mart sign on the right side next to Conway Trucking. Located at the end of driveway.

If you will be using the 5 Santa Ana Fwy North, coming from Orange County: Going North on the 5 freeway, take the 57 freeway North exit Ball Rd. Turn right and road changes name to Taft Ave., proceed to Batavia Street approximately one mile. Turn left on N Batavia St. and go about ½ mile to 2164 N Batavia Street. You will see the Paper Mart sign on the left side next to Conway Trucking. Located at the end of driveway.

If you will be using the 57 South freeway, coming from Fullerton, Diamond Bar, Walnut area: Going South on the 57 freeway exit at Lincoln Ave, turn left(east) at E Lincoln Ave and travel approximately one mile. Turn right on Batavia St(south), go about 3/4 mile to 2164 N Batavia Street. You will see the Paper Mart sign on the right side next to Conway Trucking. Located at the end of driveway.

If you will be using the 710 North Long Beach freeway, coming from Torrance, Long Beach area:, take the 710 fwy north to the 91 fwy East to the 57 fwy south exit at Lincoln Ave. Turn left(east) at Lincoln Ave and travel approximately one mile to Batavia st. Turn right on N Batavia St., go about 3/4 mile to 2164 N Batavia Street. You will see the Paper Mart sign on the right side next to Conway Trucking. Located at the end of driveway.

If you will be using the 710 South Long Beach fwy coming from the East LA area:, take the 710 fwy South to the 5 fwy south to the 91 fwy East to the 57 fwy south to Lincoln Ave exit. Turn left at E Lincoln Ave and travel approximately one mile. Turn right on N Batavia St., go about 3/4 mile to 2164 N Batavia Street. You will see the Paper Mart sign on the right side next to Conway Trucking. Located at the end of driveway.

If you are coming from Corona area:, take the 91 fwy west to Bay area exit Kramer/Glassell Street. Turn left(south) to Lincoln Avenue. Turn right(west) go to Batavia Street. Turn left(south) go about ¾ mile to 2164 N Batavia Street. You will see the Paper Mart sign on the right side next to Conway Trucking. Located at the end of driveway.

Orange: 323.726.8200 United States Customers Toll Free: 800.745.8800 Canadian Customers 323.726.8200 Press #1

Sales/Customer Service Hours (Weekdays): 6:00AM - 5:30PM PST
Will Call Hours (Weekdays): 8AM - 5PM PST

We will be closed the following days:

New Year's Day - January 1, 2011 (was observed on day after New Year - Monday, January 2, 2012)

Memorial Day - Monday, May 28, 2012
Independence Day - Wednesday, July 4, 2012
Labor Day - Monday, September 3, 2012
Thanksgiving Day - Thursday, November 22, 2012
Day After Thanksgiving - Friday, November 23, 2012
                     (Will Call/Shipping open until 2PM PST)

Christmas Day - Tuesday, December 25, 2012

New Years Day - Tuesday, January 1, 2013

The shopping cart works regardless of whether cookies are enabled on your computer, however, if cookies are not enabled, our shopping cart cannot remember what items you’ve added once you close the web browser.

A copy of the invoice is automatically e-mailed to you within 48 hours. You can also log in to My Account and print a copy.
If you need a copy of your invoice faxed to you, please call us with your request at 1(800) 745-8800, extension 414 and we will fax it within 48 hours.

Paper Mart strives to contribute to our local community and has selected organizations to which we contribute. We believe focusing only on these few organizations makes the greatest impact. Due to the volume of requests we receive, it is impossible to support them all.

Yes. If you are located in the U.S. or Canada, you may request a copy of our free catalog. Use the Catalog link at the top of the webpage to view and complete the request form. Please also note that the catalog will take approximately 2 to 4 weeks for delivery. The catalog provides a small selection of the products we offer. Our website provides a complete list of products we offer with the most current pricing.

You can create a new account when finished shopping and are ready to check out. When you are done shopping, you can review your shopping cart and check out. You are then taken to the Paper Mart Login Page where you can create a new My Account or log in to an existing account.

For existing customers who have never set up a My Account password, you can do so from the Paper Mart Login Page. If you need to place an order immediately, please call the Sales department at 1(800) 745-8800, option 1.

Log into My Account and look under the Account Settings section for the appropriate link.

Log into My Account and look under the Account Settings section for the appropriate link.

You can change most information online. However, for security, changes to the company name on an account require a telephone call the Accounting department for assistance. Please call 1(800) 745-8800, extension 121.

When you first create My Account, you can elect to receive our newsletter. By default, the Send me a once a month email newsletter about our new products and promotions checkbox is selected. You can clear this checkbox if you would prefer not to receive the newsletter. At any time, you can log in to My Account to update your communication preferences.
If you do not have an account with Paper Mart, click the link at the bottom of the e-mail you received. You may also send your request to subscribe or unsubscribe to news@papermart.com. When sending a request to unsubscribe, please use the same e-mail you supplied when requesting our catalog.

If you are having trouble logging in to My Account, double-check your password being entered because passwords are case sensitive.
If you have changed your e-mail address since registering the account, log in using the old address. Once you have logged into My Account, you can update personal information under the Account Settings section.

If you have set up My Account and have forgotten your password, we can e-mail it to you. On the Paper Mart Login Page, click the Forgot my Password link. Enter your e-mail address, and then click Mail It. You are sent an e-mail containing your password.
Your password is sent to the e-mail address supplied when registering. As a security precaution, we can only send passwords to the e-mail address on file.

No. You can set up an online account or order by phone, the same as US residents.
Please note that Canadian orders must provide a physical address because post office boxes are not accepted. When setting up your My Account, please provide your postal code with no spaces.

Paper Mart guarantees you the lowest prices. In the event you find a lower advertised price for an identical item and quantity, just call our customer service department or email them at:
and tell them where you found it. We will match or beat any competitor’s nationally advertised price either before or up to 10 days after you order. Please remember to have proof of the low price available to fax or e-mail when you call. Paper Mart will issue a store credit for price matches up to 10 days after purchase which will be equal to the difference between our price and others price for identical items and quantities. Our guarantee is not valid on competitor close-outs, misprints, special buys, special promotions, liquidations, auctions, eBay or member club pricing. Paper Mart reserves the right to reject any price match that cannot be verified by proof acceptable to Paper Mart in its sole discretion. Please be aware “low prices” can come with exorbitant “shipping & handling” costs and other “hidden costs” that may raise your actual cost well beyond our low, dependable, everyday prices. Paper Mart may look at comparable shipping and handling when figuring lowest price.

Once we have received and processed your return, we will issue a credit to the credit card on which the purchase was made. If you paid for your merchandise by check, please allow two business weeks for refund check to be processed.


Submit Order
We are fast! As soon as you submit your order we process your order immediately. We are sorry, but we will not be able to cancel or change your order. We would be happy to assist you with any returns or exchanges. Please see our guarantee above.

Please call our Customer Service department at 1(800) 745-8800, option 2 or e-mail us at:

attention Customer Service and tell us the following:

1. Your invoice number and when your received your shipment.
2. The reason for the return.
3. Which action you'd like us to take: refund, replacement, or exchange.

We will issue to you a return authorization number. Our warehouse can only receive and process shipments with a return number on the outside of the package. Non-defective merchandise must be returned to our warehouse in 100% saleable condition within 30 days to qualify for a refund. We are only able to accept returns up to 90 days from date of receipt. There is a restocking charge of 20% for stock merchandise, and 25% for non-stock merchandise. We are unable to accept returns of merchandise after 90 days from date of receipt. Shipping charges are nonrefundable. Returned merchandise is subject to shipping and/or handling charges. Custom merchandise and factory direct Gift Wrap are not returnable unless defective. Please package your return properly. Send the package securely wrapped to: Paper Mart Returns 2164 N. Batavia Street Orange, CA 92865-3104 UPS and Federal Express are the preferred carriers for sending returns because they provide shipping insurance and tracking services. Please remember that Paper Mart is not responsible for items lost or damaged in transit. Once we have received and processed your return, we will issue a credit to the credit card on which the purchase was made. If you paid for your merchandise by check, please allow two business weeks for refund check to be processed. Non-defective merchandise must be returned to our warehouse in 100% saleable condition within 30 days to qualify for a refund. We are only able to accept returns up to 90 days from date of receipt. There is a restocking charge of 20% for stock merchandise, and 25% for non-stock merchandise returned after 30 days. We are unable to accept returns of merchandise after 90 days from date of receipt. Merchandise returned because you simply wish to reduce your own stock after season or due to your own mistake in ordering is subject to a 20% restocking fee. All returns must be done within 90 days from the date of receipt of goods. Custom merchandise and factory direct Gift Wrap are not returnable unless defective.

Call the Customer Service department for assistance at 1(800) 745-8800, option 2. Customer Service is open Monday through Friday from 6:00AM - 5:30PM Pacific time. Please have your account number ready to ensure fast service.

Call the Customer Service department for assistance at 1(800) 745-8800, option 2. Customer Service is open Monday through Friday from 6:00AM - 5:30PM Pacific time. Please have your account number ready to ensure fast service.

Call the Customer Service department for assistance at 1(800) 745-8800, option 2. Customer Service is open Monday through Friday from 6:00AM - 5:30PM Pacific time. Please have your account number ready to ensure fast service. We will promptly send a replacement or issue a full refund after you have returned the damaged or defective product. You are not charged any additional shipping or handling fees for replacement shipments. All we request is notification upon receipt of goods and the return of damaged or defective product. We are unable to accept Damaged or Defective claims after 90 days from date of receipt.

We cannot guarantee that your computer monitor's display of any color will be accurate.
At Paper Mart your satisfaction is guaranteed. If any product does not live up to your expectations, simply send it back within 30 days from the date of purchase. Unfortunately, we cannot refund your shipping charges.

Unfortunately, we cannot refund shipping and handling charges.

Once we have received and processed your return, we will issue a credit to the credit card on which the purchase was made. If you paid for your merchandise by check, please allow two business weeks for refund check to be processed.

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