  We guarantee your satisfaction with all Paper Mart merchandise. If you do not feel that your purchase has lived up to your expectations, you have 30 days from the time of receipt to return it. We will gladly refund the purchase price, exchange it for same item, or credit the amount against the purchase of another item. Unfortunately, we cannot refund your shipping charges. The exceptions are: if you buy factory-direct gift wrap papers; or if you order custom merchandise, it is not returnable unless defective. In the event you do not return in 30 days, we are still able to accept returns up to 90 days from date of receipt, but there is a restocking charge of 20% after 30 days. 2164 N. Batavia Street Orange, CA 92865-3104 MAP If you will be using the 5 Santa Ana Fwy. South, coming from Los Angeles: Going South on the 5 freeway, take 91 fwy East to the 57 fwy south to Lincoln Ave exit. Turn left at E Lincoln Ave and travel approximately one mile. Turn right on N Batavia St. Go about 3/4 mile to 2164 N Batavia Street. You will see the Paper Mart sign on the right side next to Conway Trucking. Located at the end of driveway. If you will be using the 5 Santa Ana Fwy North, coming from Orange County: Going North on the 5 freeway, take the 57 freeway North exit Ball Rd. Turn right and road changes name to Taft Ave., proceed to Batavia Street approximately one mile. Turn left on N Batavia St. and go about ½ mile to 2164 N Batavia Street. You will see the Paper Mart sign on the left side next to Conway Trucking. Located at the end of driveway. If you will be using the 57 South freeway, coming from Fullerton, Diamond Bar, Walnut area: Going South on the 57 freeway exit at Lincoln Ave, turn left(east) at E Lincoln Ave and travel approximately one mile. Turn right on Batavia St(south), go about 3/4 mile to 2164 N Batavia Street. You will see the Paper Mart sign on the right side next to Conway Trucking. Located at the end of driveway. If you will be using the 710 North Long Beach freeway, coming from Torrance, Long Beach area:, take the 710 fwy north to the 91 fwy East to the 57 fwy south exit at Lincoln Ave. Turn left(east) at Lincoln Ave and travel approximately one mile to Batavia st. Turn right on N Batavia St., go about 3/4 mile to 2164 N Batavia Street. You will see the Paper Mart sign on the right side next to Conway Trucking. Located at the end of driveway. If you will be using the 710 South Long Beach fwy coming from the East LA area:, take the 710 fwy South to the 5 fwy south to the 91 fwy East to the 57 fwy south to Lincoln Ave exit. Turn left at E Lincoln Ave and travel approximately one mile. Turn right on N Batavia St., go about 3/4 mile to 2164 N Batavia Street. You will see the Paper Mart sign on the right side next to Conway Trucking. Located at the end of driveway. If you are coming from Corona area:, take the 91 fwy west to Bay area exit Kramer/Glassell Street. Turn left(south) to Lincoln Avenue. Turn right(west) go to Batavia Street. Turn left(south) go about ¾ mile to 2164 N Batavia Street. You will see the Paper Mart sign on the right side next to Conway Trucking. Located at the end of driveway. Orange: 323-726-8200
United States Customers Toll Free: 800.745.8800
Canadian Customers 323-726-8200 Press #1 Sales/Customer Service Hours (Weekdays): 6:00AM - 5:30PM PST
Will Call Hours (Weekdays): 8AM - 5PM PST We will be closed the following days:
New Year's Day - January 1, 2013
Memorial Day - Monday, May 27, 2013
Independence Day - Thursday, July 4, 2013
Labor Day - Monday, September 2, 2013
Thanksgiving Day - Thursday, November 28, 2013
Day After Thanksgiving - Friday, November 29, 2013
(Will Call/Shipping open until 2PM PST)
Day Before Christmas - Tuesday, December 24, 2013
Christmas Day - Wednesday, December 25, 2013
Day Before New Year's Day - Tuesday, December 31, 2013
New Year's Day - Wednesday, January 1, 2014 The shopping cart works regardless of whether cookies are enabled on your computer, however, if cookies are not enabled, our shopping cart cannot remember what items you’ve added once you close the web browser. A copy of the invoice is automatically e-mailed to you within 48 hours. You can also log in to My Account and print a copy.
If you need a copy of your invoice faxed to you, please call us with your request at 1(800) 745-8800, extension 414 and we will fax it within 48 hours. Paper Mart strives to contribute to our local community and has selected organizations to which we contribute. We believe focusing only on these few organizations makes the greatest impact. Due to the volume of requests we receive, it is impossible to support them all. Yes. If you are located in the U.S. or Canada, you may request a copy of our free catalog. Use the Catalog link at the top of the webpage to view and complete the request form. Please also note that the catalog will take approximately 2 to 4 weeks for delivery. The catalog provides a small selection of the products we offer. Our website provides a complete list of products we offer with the most current pricing. You can create a new account when finished shopping and are ready to check out. When you are done shopping, you can review your shopping cart and check out. You are then taken to the Paper Mart Login Page where you can create a new My Account or log in to an existing account. For existing customers who have never set up a My Account password, you can do so from the Paper Mart Login Page. If you need to place an order immediately, please call the Sales department at 1(800) 745-8800, option 1. Log into My Account and look under the Account Settings section for the appropriate link. Log into My Account and look under the Account Settings section for the appropriate link. You can change most information online. However, for security, changes to the company name on an account require a telephone call the Accounting department for assistance. Please call 1(800) 745-8800, extension 121. When you first create My Account, you can elect to receive our newsletter. By default, the Send me a once a month email newsletter about our new products and promotions checkbox is selected. You can clear this checkbox if you would prefer not to receive the newsletter. At any time, you can log in to My Account to update your communication preferences.
If you do not have an account with Paper Mart, click the link at the bottom of the e-mail you received. You may also send your request to subscribe or unsubscribe to news@papermart.com. When sending a request to unsubscribe, please use the same e-mail you supplied when requesting our catalog. If you are having trouble logging in to My Account, double-check your password being entered because passwords are case sensitive.
If you have changed your e-mail address since registering the account, log in using the old address. Once you have logged into My Account, you can update personal information under the Account Settings section. If you have set up My Account and have forgotten your password, we can e-mail it to you. On the Paper Mart Login Page, click the Forgot my Password link. Enter your e-mail address, and then click Mail It. You are sent an e-mail containing your password.
Your password is sent to the e-mail address supplied when registering. As a security precaution, we can only send passwords to the e-mail address on file. No. You can set up an online account or order by phone, the same as US residents.
Please note that Canadian orders must provide a physical address because post office boxes are not accepted. When setting up your My Account, please provide your postal code with no spaces. Paper Mart is committed to maintaining the security and privacy of our customer's information. All transactions on our website are secured, encrypted (scrambled), and authorized by VeriSign. All credit card information, once submitted, is stored in a secure location off-line and separate from our website. Should you have any other concerns or questions, please feel free to call us at 1(800) 745-8800, option 2 or e-mail:  To confirm that your connection is secure, look for a locked padlock icon or solid key icon at the bottom of your browser window. The letters https (rather than http) located in the URL address window at the top of your browser also indicate that you are using a secure browser. The Layers of ProtectionThousands of online transactions are processed daily. The current security technology allows worry-free online transactions. In fact, several layers of protection work for you. Here are the cold hard facts:  Protection Layer One: Encryption    Your credit card information is encrypted using the 128-bit military grade SSL code. It takes a network of computers and a few months of work to break the code. In essence, the Secure Socket Layer technology (SSL) makes is impossible to decipher the information even if someone manages to filter out these tiny bits of code in the gigabytes of spam and other useless data that is clogging the internet at any moment. Protection Layer Two  Paper Mart is authorized by VeriSign as a secure site. Protection Layer Three: Zero Liability Policy
All major credit cards emphasize that online shopping is safe. You enjoy zero liability on unauthorized purchases if someone has access to your credit card. -What do you do if your statement contains something that you did not order? -Exactly, you call your credit card company and dismiss the charge. It's that simple. The truth is, that using a credit card online is the safest way to order! -- How do I know that the server is REALLY secure? There are two independent elements built in your web-browser. First of all it's the security indicator on your browser's bottom bar. It is either a yellow padlock or an unbroken key. They look like this:  How secure is SSL encryption? Consider this: In 1995, it took a French graduate student a little over a week to crack a message sent with the traditional 40-bit encryption, and he used a network of 112 computers to do it! The 128-bit technology used today is practically unbreakable. It is simply naive to be afraid of the Net. What do professionals say?Peter H. Lewis, The New York Times:
-- Sending a credit card number to an electronic merchant over the internet is probably the safest way to make such a transaction. In the last week, for example, I handed my credit card to a waiter who disappeared with it for five minutes. I faxed my credit card details to a business in New Jersey, and the fax probably lay exposed to everyone in that office for hours and perhaps to the cleaning crew that night. I called a hotel and gave my card data to a reservation clerk and continued my recklessness by ordering some merchandise from a clothing catalog, again by reading my card information to some unseen operator ... compared with the risk of handing my credit card to a stranger, which I do nearly every day, sending it over the Net is pretty secure. Michael D. Busch, Editor of AVWeb: -- I just completed a 3-year consulting contract with Visa International, so I've been on the inside of the credit card industry and I'm pretty familiar with the issues. In my opinion, the whole issue of credit card security on the Internet has been grossly overblown by the media. To a large extent, I think it's a red herring. I am comfortable with sending my own card details via web forms and Internet mail, and do so regularly. Mike Homer, Vice President Netscape Communications:-- I'm not saying this because I believe the Internet can't be penetrated. Obviously it can. Rather, I say it because conventional (non-Internet) credit card transactions are so grossly unprotected that I don't feel that using credit cards over the Net exposes one to any additional risk, and it's probably safer than many (perhaps most) conventional methods of credit card usage. Thousands of online transactions are processed daily. The current security technology allows worry-free online transactions. In fact, several layers of protection work for you. Here are the cold hard facts: Protection Layer One: Encryption Your credit card information is encrypted using the 128-bit military grade SSL code. It takes a network of computers and a few months of work to break the code. In essence, the Secure Socket Layer technology (SSL) makes is impossible to decipher the information even if someone manages to filter out these tiny bits of code in the gigabytes of spam and other useless data that is clogging the internet at any moment. Protection Layer Two Paper Mart is authorized by VeriSign as a secure site. Protection Layer Three: Zero Liability Policy
All major credit cards emphasize that online shopping is safe. You enjoy zero liability on unauthorized purchases if someone has access to your credit card. -What do you do if your statement contains something that you did not order? -Exactly, you call your credit card company and dismiss the charge. It's that simple. The truth is, that using a credit card online is the safest way to order!Consider this: In 1995, it took a French graduate student a little over a week to crack a message sent with the traditional 40-bit encryption, and he used a network of 112 computers to do it!
The 128-bit technology used today is practically unbreakable. It is simply naive to be afraid of the Net. Peter H. Lewis, The New York Times:
-- Sending a credit card number to an electronic merchant over the internet is probably the safest way to make such a transaction.
In the last week, for example, I handed my credit card to a waiter who disappeared with it for five minutes. I faxed my credit card details to a business in New Jersey, and the fax probably lay exposed to everyone in that office for hours and perhaps to the cleaning crew that night.
I called a hotel and gave my card data to a reservation clerk and continued my recklessness by ordering some merchandise from a clothing catalog, again by reading my card information to some unseen operator ... compared with the risk of handing my credit card to a stranger, which I do nearly every day, sending it over the Net is pretty secure.
Michael D. Busch, Editor of AVWeb:
-- I just completed a 3-year consulting contract with Visa International, so I've been on the inside of the credit card industry and I'm pretty familiar with the issues. In my opinion, the whole issue of credit card security on the Internet has been grossly overblown by the media. To a large extent, I think it's a red herring. I am comfortable with sending my own card details via web forms and Internet mail, and do so regularly.
Mike Homer, Vice President Netscape Communications:
-- I'm not saying this because I believe the Internet can't be penetrated. Obviously it can. Rather, I say it because conventional (non-Internet) credit card transactions are so grossly unprotected that I don't feel that using credit cards over the Net exposes one to any additional risk, and it's probably safer than many (perhaps most) conventional methods of credit card usage. Our site uses catalog request and order forms for customers to request information, products, and services. We collect contact information (such as e-mail addresses) that you submit on forms, unique identifiers (like customer number), and financial information (like account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the customer when necessary.
Users may opt-out of receiving future mailings; you can change your communication preferences in the My Account section of the website.
The financial information we collect is used to bill the customer for products and services. Unique identifiers are collected from website visitors for use as account numbers in our record system. We do not share any information with any other company or entity. Cookies are tiny text files stored on your computer when you visit a website, and contain information about the visit. Cookies cannot harm your computer and do not contain any personal or private information.
Papermart.com uses cookies to remember who you are and the contents of your shopping cart. Cookies are solely used to improve your shopping experience with Paper Mart. Yes, currently Paper Mart does require that your web browser be set to accept cookies, in order to be able to access certain features on our website, such as the shopping cart. Each type and version of a web browser manages cookies differently. Please refer to your particular browser’s online help. | Paper Mart guarantees you the lowest prices. In the event you find a lower advertised price for an identical item and quantity, just call our customer service department or email them at: and tell them where you found it. We will match or beat any competitor’s nationally advertised price either before or up to 10 days after you order. Please remember to have proof of the low price available to fax or e-mail when you call. Paper Mart will issue a store credit for price matches up to 10 days after purchase which will be equal to the difference between our price and others price for identical items and quantities. Our guarantee is not valid on competitor close-outs, misprints, special buys, special promotions, liquidations, auctions, eBay or member club pricing. Paper Mart reserves the right to reject any price match that cannot be verified by proof acceptable to Paper Mart in its sole discretion. Please be aware “low prices” can come with exorbitant “shipping & handling” costs and other “hidden costs” that may raise your actual cost well beyond our low, dependable, everyday prices. Paper Mart may look at comparable shipping and handling when figuring lowest price. Purchasing When you find an item to add to your shopping cart, click Buy. If there are additional choices to make such as quantity, color or size, you are directed to a new page to help refine you selection. For example, you found some pretty satin ribbon you want to put in the shopping cart. You click Buy for a particular size, and are then directed to a new page to select from the available colors. If instead you first selected a specific color, then you are directed to a new page to select from the available sizes.
Items you want to buy are placed in the Shopping Cart. The Shopping Cart allows you to review items, change quantities, and view approximate shipping costs. From here, you can proceed to checkout or continue shopping.
At checkout, you are required to log in to My Account. New customers are asked to create a My Account before proceeding to checkout. Existing customers with a My Account already set up can log in and proceed with the checkout process.
When your order is submitted, you receive a confirmation by e-mail. When the order ships you receive a second confirmation and invoice by e-mail. You will be able to review your orders at any time through the My Account section of our website. Our Sales staff is here to help you Monday through Friday, 6:00AM - 5:30PM Pacific time. - For orders within the United States, call us at 1(800) 745-8800, option 1.
- For order from Canada, call us at 1(323) 726-8200, option 1.
Telephone and online orders are processed the same. You can review online orders through the My Account section immediately after placing them, while telephone orders may take up to 48 hours before becoming available for review online. Regardless how orders are placed, regular ground shipment orders received before 6:00PM Pacific time are shipped that day on stock items Monday through Friday*. Freight orders are shipped once you have confirmed and approved the products, quantities and freight charges. For orders where tracking information is available, the tracking number will be e-mailed to you after 5 pm Pacific time once the order has shipped. *Note: Weekends and holidays excluded. We offer direct shipping to the United States, all U.S. Territories and Canada only.
Please note that Canadian shipments may incur tariffs, taxes, customs and brokerage fees for which you are responsible. Moreover, the majority of the products that we offer do not fall under the NAFTA agreement. Our shipper will bill you directly.
If you would like to make a purchase from an international address, you can have the order shipped to a freight forwarder, friend or family member within the U.S for them to send on to you. We cannot provide samples as Paper Mart offers over 26,000 items. We believe customers prefer lower prices. We guarantee all our items to meet your satisfaction. We encourage an order with the understanding that you may return the product if it does not suit your purposes*. Please refer to our guarantee for details. * Note: Non-defective merchandise must be returned to our warehouse in 100% saleable condition to qualify for a refund. Yes! Many of the items that we offer can be customized*. Minimum quantities apply. Now, you can design and print twisted handle paper bags online here; for all other products please call the Customs Sales department at 1(800) 745-8800 option 3, or e-mail us at:  * Note: Two-Piece Hi-Gloss Gift Boxes, Fabric Bags of any type, Balloons and PVC Boxes (plastic) and shaped Poly Bags (e.g. cone shapes, etc.) cannot be customized. Minimum quantities apply to both custom size and custom printing. We can get any product. If not listed on our website, please call the Customs Sales staff at 1(800) 745-8800, option 3, or e-mail us at: We have no minimum order, but there is a $3 Small Packages fee that is added to orders of $15 dollars or less. Because all of the prices listed on our website are already low wholesale prices, we do not offer any discounts beyond those posted. Paper Mart collects sales tax on both merchandise and related shipping and handling charges for the State Board of Equalization on orders delivered to California addresses only.
Please submit your Exempt letter from the Board of Equalization and fill out our Tax Exempt card. Our Accounting department will process your Non Profit exemption before you place an order.
Receipt of your claim is not an agreement that tax will be refunded. For exempt Non-Profit organizations, purchases must be made with a credit card in name of the tax-exempt business or agency. Payment with personal funds to be reimbursed by the organization may nullify an exemption. We already list low wholesale prices on the website. We do not offer any discounts beyond those posted. Yes! For large quantity orders, please call the Sales department for a quote at 1(800) 745-8800, option 1, or e-mail us at:  We sell many items in smaller quantities. The quantities available for items are listed in the price tables.
We offer items packaged in set quantities in order to keep our prices low and cannot sell less than the posted packaged quantities. Billing All prices are given in U.S. dollars. We accept the following payment methods: - Credit Cards- We accept VISA, MasterCard, American Express and Discover.
- Cash- We accept cashier’s check or money order if you prepay your order.
If you would like to place an order and prepay, just place all items that you intend to purchase in the online shopping cart and then print the shopping cart page and mail a copy of it with your check to: Attn: Accounting Dept. Paper Mart 2164 N. Batavia Street Orange, CA 92865-3104 Please be sure to include your billing and shipping addresses as well as a telephone number where you can be reached. Local Deliveries: For local deliveries with our Paper Mart trucks within our delivery area, we can do C.O.D. with a company check, cashier’s check or cash. C.O.D. transactions are subject to a $5.00 dollar C.O.D. transaction fee. For orders over $300, this fee is waived. You can avoid C.O.D. transactions fees by using a credit card or applying for a Net Terms account with Paper Mart. Net 20 Account: We do set up and maintain open accounts for qualified customers in business for at least one year. We charge a processing fee of $1.50 per order for this service. If you wish to open an account please call the Accounts Receivable department at 1(323) 726-8200, ext. 121 or fax at 1(714) 279-3795. After approval of your credit application, we establish and maintain an open account for you. Paying with a credit card for your first order assures prompt delivery and gives us time to process your application. Please pay from your original invoice. Invoices are included at time of delivery if billing and shipping address are the same. We can mail invoices upon request. Monthly statements are sent only on past due accounts. Terms - Net 20 Account: Payment of entire invoice amount is required within 20 days from invoice date. 1 1/2% interest per month (18% annual rate) will be charged on past due balances.
- Wire Transfers: Orders shipped outside California totaling $5,000 or more require a wire transfer to our corporate bank account. Please call the Accounting department at 1(800) 745-8800, ext. 221 to make payment arrangements.
At this time, Paper Mart does not accept checks by phone. We do accept cashiers check, or money order if you prepay. To place an order and prepay, place all items that you intend to purchase in the online shopping cart and then print the shopping cart page and mail a copy of it with your check to: Attn: Accounting Dept. Paper Mart 2164 N. Batavia Street Orange, CA 92865-3104 Please be sure to include your billing and shipping addresses as well as a telephone number where you can be reached. At this time, Paper Mart does not accept PayPal. However, we do accept debit cards with a VISA or MasterCard logo. We can set up and maintain open accounts for qualified customers in business for at least one year. We charge a processing fee of $1.50 per order for this service. To open an account please call the Accounts Receivable department at 1(323) 726-8200, ext. 121 or send a fax to 1(714) 279-3795. After approval of your credit application, we establish and maintain an open account for you. Paying with a credit card for your first order assures prompt delivery and gives us time to process your application. Please pay from your original invoice. Invoices are included at time of delivery if billing and shipping address are the same. We can mail invoices upon request. Monthly statements are sent only on past due accounts. Terms: Payment of entire invoice amount is required within 20 days from invoice date. 1 1/2% interest per month (18% annual rate) will be charged on past due balances. Yes, once your Net 20 Account application has been approved, you can call, fax or order online. Your credit card is charged once the order has shipped. If an item is back-ordered, Paper Mart charges your card when that item ships. Your credit card statement may reflect individual charges for items as they are shipped. If your order contains freight items, your order will not be charged or shipped until we receive your approval of the shipping charges.
Prior to charging your credit card, a pre-authorization for the amount of your order is submitted. The pre-authorization validates the credit card number, status, available credit line and billing information to ensure that it matches what the bank or credit card company has on file. Once a pre-authorization is received, you may notice a decrease in your available credit line for the amount of your order. Your bank or credit card company may hold this dollar amount for a specified amount of time, depending upon your bank’s policy. We recommend contacting your bank or credit card company to learn about their authorization policies. Due to the continuing cost increases for transportation, we charge a fee for C.O.D. (charge on delivery) payments. For C.O.D. shipments with in our local, Paper Mart Truck delivery area, we only accept company checks, cashier’s check, or cash.
All C.O.D. transactions are subject to a $5.00 fee. For orders over $300, we waive the fee. To avoid C.O.D. transactions fees, you can use a credit card or establish a Net 20 Account with Paper Mart. Status If your order has not been processed, we will make every effort to change or cancel your order. However, once processed the order cannot be changed or cancelled. Please call the Customer Service department at 1(800) 745-8800, option 2. Customer Service is open Monday through Friday from 6:00AM - 5:30PM Pacific time. Please be sure to verify all info and items before you submit your order. We e-mail you an order confirmation once the order has been processed. You can also log into My Account to check the status of your order or call the Customer Service department 1(800) 745-8800, option 2. Customer Service is open Monday through Friday from 6:00AM - 5:30PM Pacific time. Please have your account number ready to ensure fast service. If your order has been shipped and you checked the tracking confirmation box, your tracking number will be e-mailed to you when available. There could be several reasons why you did not receive your e-mail notification.
- The e-mail address provided with your order may have been misspelled or otherwise invalid.
- Our e-mail may have been blocked by your SPAM filter. To fix this, add @papermart.com to your accepted list of e-mail addresses.
Orders placed Monday through Friday before the ground shipping cutoff time of 6:00PM PST takes approximately one to two hours to appear in the Order Status section of My Account on the website. Orders placed Friday after the ground shipping cutoff time of 6:00PM PST are processed the following business day. If you cannot find your order in the Order Status section of My Account, determine if the order was not completed on the website. When an online order is completed, the last page of the transaction process displays your order confirmation number. The confirmation of your order is also sent to you via e-mail. Check the shopping cart to see if your order was completed. If the items are still in your cart, the order was not submitted. If you submitted your order and did not receive a confirmation, call the Customer Service department 1(800) 745-8800, option 2. Customer Service is open Monday through Friday from 6:00AM - 5:30PM Pacific time. Please have your account number ready to ensure fast service. We e-mail you the tracking number for your order if one is made available by the shipper. You can also log into My Account to view the order and the shipper’s tracking number when available. Back ordered items are shipped as soon as they become available. Your credit card will be charged once the back ordered item has shipped. If you would like to cancel a back ordered item or choose another item that is in stock and available for immediate shipping, please call the Customer Service department 1(800) 745-8800, option 2. Customer Service is open Monday through Friday from 6:00AM - 5:30PM Pacific time. Please have your account number ready to ensure fast service. Paper Mart gives you an easy way to see your order history in the My Account section of our site. We provide all the items you have purchased from us, in an organized shopping list where all you have to do is enter quantity and click on buy. You can log in to your online My Account to see your full order history and print invoices.
Note: Invoices will only be available for orders placed within the past 3 months. If you are missing an item from your order, please call the Customer Service department for assistance at 1(800) 745-8800, option 2. Customer Service is open Monday through Friday from 6:00AM - 5:30PM Pacific time. Please have your account number ready to ensure fast service. California Sales Tax Information For orders shipped outside of California, we do not collect sales tax. For orders within California, Paper Mart collects sales tax on both merchandise and related shipping and handling charges for the State Board of Equalization. If you have a valid California resale card, please submit a completed and signed Paper Mart Resale Form prior to placing your order. You can download a PDF Resale Form here (Adobe pdf format, download Adobe Acrobat Reader here) or call us with your request at 1(323) 726-8200, ext. 121. Once submitted, we will verify the completed form with the California State Board of Equalization. Until we have a signed, verified form, sales tax will be collected. If you've already placed an order, receipt of the Paper Mart Resale Form is not an agreement that the tax will be refunded. If you have a valid California resale card, please submit a completed and signed Paper Mart Resale Form prior to placing your order. You can download a PDF Resale Form here (Adobe pdf format, download Adobe Acrobat Reader here) or call us with your request at 1(323) 726-8200, ext. 121. Once submitted, we will verify the completed form with the California State Board of Equalization. Until we have a signed, verified form, sales tax will be collected. If you've already placed an order, receipt of the Paper Mart Resale Form is not an agreement that the tax will be refunded. No. If you have a valid California resale card, please submit a completed and signed Paper Mart Resale Form prior to placing your order. You can download a PDF Resale Form here (Adobe pdf format, download Adobe Acrobat Reader here) or call us with your request at 1(323) 726-8200, ext. 121. Once submitted, we will verify the completed form with the California State Board of Equalization. Until we have a signed, verified form, sales tax will be collected. If you’ve already placed an order, receipt of the Paper Mart Resale Form is not an agreement that the tax will be refunded. For orders shipped outside of California, we do not collect sales tax. For orders within California, Paper Mart collects sales tax on both merchandise and related shipping and handling charges for the State Board of Equalization. If you have a valid California resale card, please submit a completed and signed Paper Mart Resale Form prior to placing your order. You can download a PDF Resale Form here (Adobe pdf format, download Adobe Acrobat Reader here) or call us with your request at 1(323) 726-8200, ext. 121. Once submitted, we will verify the completed form with the California State Board of Equalization. Until we have a signed, verified form, sales tax will be collected. If you've already placed an order, receipt of the Paper Mart Resale Form is not an agreement that the tax will be refunded. Once we have received and processed your return, we will issue a credit to the credit card on which the purchase was made. If you paid for your merchandise by check, please allow two business weeks for refund check to be processed.
Submit Order
We are fast! As soon as you submit your order we process your order immediately. We are sorry, but we will not be able to cancel or change your order. We would be happy to assist you with any returns or exchanges. Please see our guarantee above. Please call our Customer Service department at 1(800) 745-8800, option 2 or e-mail us at: attention Customer Service and tell us the following: - Your invoice number and when your received your shipment.
- The reason for the return.
- Which action you'd like us to take: refund, replacement, or exchange.
We will issue to you a return authorization number. Our warehouse can only receive and process shipments with a return number on the outside of the package. Non-defective merchandise must be returned to our warehouse in 100% saleable condition within 30 days to qualify for a refund. We are only able to accept returns up to 90 days from date of receipt. There is a restocking charge of 20% for stock merchandise, and 25% for non-stock merchandise. We are unable to accept returns of merchandise after 90 days from date of receipt. Shipping charges are nonrefundable. Returned merchandise is subject to shipping and/or handling charges. Custom merchandise and factory direct Gift Wrap are not returnable unless defective. Please package your return properly. Send the package securely wrapped to: Paper Mart Returns 2164 N. Batavia Street Orange, CA 92865-3104. UPS and Federal Express are the preferred carriers for sending returns because they provide shipping insurance and tracking services. Please remember that Paper Mart is not responsible for items lost or damaged in transit. Once we have received and processed your return, we will issue a credit to the credit card on which the purchase was made. If you paid for your merchandise by check, please allow two business weeks for refund check to be processed. Merchandise returned because you simply wish to reduce your own stock after season or due to your own mistake in ordering is subject to a 20% restocking fee. All returns must be done within 90 days from the date of receipt of goods. Custom merchandise and factory direct Gift Wrap are not returnable unless defective. Call the Customer Service department for assistance at 1(800) 745-8800, option 2. Customer Service is open Monday through Friday from 6:00AM - 5:30PM Pacific time. Please have your account number ready to ensure fast service. Call the Customer Service department for assistance at 1(800) 745-8800, option 2. Customer Service is open Monday through Friday from 6:00AM - 5:30PM Pacific time. Please have your account number ready to ensure fast service. Call the Customer Service department for assistance at 1(800) 745-8800, option 2. Customer Service is open Monday through Friday from 6:00AM - 5:30PM Pacific time. Please have your account number ready to ensure fast service. We will promptly send a replacement or issue a full refund after you have returned the damaged or defective product. You are not charged any additional shipping or handling fees for replacement shipments. All we request is notification upon receipt of goods and the return of damaged or defective product. We are unable to accept Damaged or Defective claims after 90 days from date of receipt. We cannot guarantee that your computer monitor's display of any color will be accurate.
At Paper Mart your satisfaction is guaranteed. If any product does not live up to your expectations, simply send it back within 30 days from the date of purchase. Unfortunately, we cannot refund your shipping charges. Unfortunately, we cannot refund shipping and handling charges. Once we have received and processed your return, we will issue a credit to the credit card on which the purchase was made. If you paid for your merchandise by check, please allow two business weeks for refund check to be processed. General Questions We offer direct shipping to the United States, all U.S. Territories and Canada only.
Please note that Canadian shipments may incur tariffs, taxes, customs and brokerage fees for which you are responsible. Moreover, the majority of the products that we offer do not fall under the NAFTA agreement. Our shipper will bill you directly.
If you would like to make a purchase from an international address, you can have the order shipped to a freight forwarder, friend or family member within the U.S for them to send on to you. We e-mail you an order confirmation once the order has been processed. You can also log into My Account to check the status of your order or call the Customer Service department 1(800) 745-8800, option 2. Customer Service is open Monday through Friday from 6:00AM - 5:30PM Pacific time. Please have your account number ready to ensure fast service. If your order has been shipped and you checked the tracking confirmation box, your tracking number will be e-mailed to you when available. If your order has been shipped and you checked the tracking confirmation box, your tracking number will be e-mailed to you when available. You can also log into My Account to check the status of your order or call the Customer Service department 1(800) 745-8800, option 2. Customer Service is open Monday through Friday from 6:00AM - 5:30PM Pacific time. Please have your account number ready to ensure fast service. We can only ship using our carrier accounts. We are sorry for the inconvenience. Regular ground shipment orders received before 6:00PM PST will ship that day on stock items Monday through Friday. For our local Southern California Our Truck orders placed before the cutoff time of 3.00PM PST are processed and shipped the next business day. Weekends and holidays are excluded. Air Shipment orders must be received before 12:30PM Pacific time Monday through Friday to ship the same day; otherwise, the order will be processed and shipped the next business day. Weekends and holidays are excluded. Freight orders are shipped once you have confirmed the products, quantities and freight charges. Standard shipping is ground for the continental U.S. unless otherwise specified. Guam, Hawaii, Alaska, Puerto Rico, US Virgin Islands, APO/FPO/DPO are shipped Priority Mail. Please note, orders shipping via USPS delivery time varies. We ship to Canada by FedEx International Ground. We do not ship to any other countries. We offer direct shipping to the United States, all U.S. Territories and Canada only. Please note that Canadian shipments may incur tariffs, taxes, customs and brokerage fees for which you are responsible. Moreover, the majority of the products that we offer do not fall under the NAFTA agreement. Our shipper will bill you directly. Paper Mart Truck will deliver next day. See our local Southern California shipping policy for exclusions and limitations. Economy shipping takes an average of 6 business days for delivery. FedEx Ground takes an average of 1 to 5 business days, depending on your location, for delivery from order placement until arrival. FedEx and Economy Shipping can vary. Weekends and holidays may be excluded. Click here to see FedEx Ground Shipping MapShipping can be a major expense. Paper Mart is proud to provide some of the lowest shipping rates in the US. With Paper Mart, you know the exact ground shipping charges before finalizing your order.
Shipping costs are calculated as you place items in the shopping cart based on your 5-digit zip code. As you add or subtract items, shipping costs may change. When you complete the order and provide a shipping address, we can obtain exact shipping costs. For orders less than 5 pounds, we offer Economy Shipping as an option at checkout.
At checkout there may be additional shipping charges due to issues and surcharges by the shipper. For example, your address is in a zone classified as rural or residential by the shipper, your order must go in more packages than first expected, or your order is under $15. Items requiring special handling are marked with a Special Shipping Code in the weight column on the price table. An explanation of the Special Shipping Codes follows:
- "A" means that the item must be sent as one package and cannot be combined with other items due to its size.
- "F" in the weight column means Oversized and Bulky Items must ship by common carrier (such as a Freight trucking company or Paper Mart Trucks).
- "V" in the weight column means that it will be shipped at higher-than-the-actual weight.
- “T” in the weight column means that it will be shipped at higher-than-the-actual weight.
FedEx has established specific weight and size limits for packages shipped with all FedEx services (click here to view the FedEx Weight and Size limitations). All items are priced extreme net - C.O.D. (charge on delivery) and F.O.B. from our warehouse. Paper Mart maintains its own trucking fleet. For delivery by Paper Mart truck, we have a flat $15.95 delivery charge. For orders over $300.00, this charge is waived. Next day delivery may not apply to orders under 50 lbs and certain routes. Local orders less than 50 lbs. are shipped via FedEx Ground. For orders not shipped by a Paper Mart truck, we ship anywhere in the United States via FedEx or common carrier (at discounted rates). We will add freight charges to invoices. If your order contains freight items, your order will not be charged or shipped until we receive your approval of the shipping charges. For orders $15.00 or less there is a $3.00 Small Package fee. Paper Mart maintains its own trucking fleet. For delivery on our own trucks, we have a flat $15.95 delivery charge. Delivery is free for orders over $300.00. Our trucks make next day delivery* for orders placed by 3.00PM in the following areas: - Most of Los Angeles, Orange, and San Diego Counties, Upland, Ontario & Chino, Ventura.
- Most of San Bernardino and Riverside Counties on Tuesday and Thursday.
- Santa Clarita, Newhall, Valencia, Saugus, Canyon Country on Monday and Wednesday only.
- Palm Springs area every Wednesday only. Santa Barbara area every Wednesday only.
* Note: Orders less than 50 lbs. may not qualify for our truck delivery. If your order does not qualify for our truck delivery, the order will be shipped via FedEx Ground discounted rates. Some areas are only delivered on specified days. Next day delivery does not apply to orders placed on Holidays. Orders placed on weekends will be delivered on Tuesday. FedEx will bill additional charges for Address Corrections, Package Re-Routing, Remote Area Surcharge and others. Miss keyed shipping address information may cause the freight carrier to charge additional fees to correct the address. Any additional shipping fees incurred due to typos will be billed back to you. Delivery Intercept or Package Re-Routing to a different shipping address than provided at initial time of order may cause the freight carrier to charge additional fees. Any additional shipping fees incurred due to delivery interception or package re-routing will be billed back to you. Remote Area Surcharges may apply to orders shipped to certain zip codes within Alaska and Hawaii. Canadian shipments may incur brokerage fees, tariffs, taxes, and customs fees that you would be responsible for and Paper Mart has no control over. Additional fees for a lift gate and inside delivery services will be applied if required or requested, as these services are not included in the cost to ship your order. Yes! We will shop for the best rate we can get. You are responsible for Duties and Taxes applicable by the Canadian Government at or prior time of delivery. A loading dock is not required for delivery. You or your staff can offload the items to save on your charges. Additional fees for a lift gate and inside delivery services are applied if required or requested, as these services are not included in the cost to ship your order.
Please inquire on additional service fees and notify your freight advisor your need for these services at the time of freight charge approval. Yes. We will shop for the best rate for you. Additional fees for a lift gate and inside delivery services will also be applied if required or requested, as these services are not included in the cost to ship your order. Please inquire on additional service fees and notify your freight advisor your need for these services at the time of freight charge approval. Special Instructions
- Residential, Church or Schools: Please note that trucking companies charge a surcharge on deliveries to residences as well as churches and schools located in residential areas, rather than businesses. Therefore, providing a business address if at all possible can save you money.
- Special instructions for Government Facility/Military Installation: Please note that trucking companies charge a nominal surcharge on deliveries to all Government Facilities and/or Military Installations. If special credentials are required by the delivery driver in order to complete delivery, please notify your Freight Advisor at the time of finalizing freight charges and logistics.
- Special instructions for Construction Sites: Please note that trucking companies charge a nominal surcharge on deliveries to all Construction Sites. It is highly recommended you request a call before delivery (a nominal additional fee may apply) in the event the site is not manned daily Monday through Friday from 8:00 am to 5:00 pm, as redelivery fees due to no delivery personnel can become extremely costly and inconvenient. The availability of a Fork Lift to unload your shipment would be a major plus, as additional fees for a lift gate services will also be applied if required and requested, as these services are not included in the cost to ship your order.
Please inquire on additional service fees and notify your freight advisor your need for these services at the time of freight charge approval. Yes, we ship to APO/FPO/DPO addresses via U.S. Postal Service (USPS) Priority Mail. You can place your order online. When creating a My Account, please note that business names are not accepted for APO/FPO/DPO shipments. Be sure to type APO or FPO or DPO under the City field. In the State list, select from the following: - AA (Armed Forces Americas) if you are stationed in the Americas.
- AE (Armed Forces Europe) if you are stationed in Europe or Africa
- AP (Armed Forces Pacific) if you are stationed in the Pacific regions.
Under the Country field, select USA. Please note that an additional 5 to 7 business days are required for processing orders shipping via USPS and that the delivery time by USPS will vary and may take a long time. Paper Mart has no control over USPS. Most APO/FPO/DPO addresses have the following general restrictions: Packages cannot be addressed to a business. Packages must be addressed to the service member's full name (with or without rank or rating). Packages may not exceed 70 lbs. (Some zip codes have lower limits). Packages may not exceed 130 inches in combined length and girth. (This means if you have a package that is 100" in length and 40" when you measure around it, we cannot send that item). All packages must be sent via the U.S. Postal System. The post office requires companies to hand deliver packages being sent to APO/FPO/DPO addresses. (This is one reason why additional processing time is required for shipping to APO/FPO/DPO addresses.) If you experience any problems placing an order, please contact us. You can call the Sales department from inside the USA toll-free at 1(800) 745-8800, option 1 or from abroad at 1(323) 726-8200, Monday through Friday, 6:00AM - 5:30PM PST. Or e-mail us at:
Please include the following information: item numbers, quantity desired of each item, and shipping address.The standard method of shipping is FedEx Ground. FedEx may deliver to a PO Boxes, but additional shipping charges may apply. Only orders that qualify to ship Economy or Priority Mail can ship to a post office box. Yes, but you must place a separate order for each address to which you are having items shipped. Shipping Methods Average delivery time ranges from 1 to 5 business days, Tuesday through Saturday. FedEx Home Delivery connects you to every residential address in the U.S. for delivery of your packages up to 70 lbs. This is our standard shipping method unless otherwise specified. The FedEx Ground shipping option is available on most orders except for items that are oversized or would ship for less by a Motor Freight Trucking Line. (see Motor Freight) Order placed by 6:00PM PST will ship same day Monday – Friday, excluding holidays, otherwise, order ships the next business day. Average delivery time is 3 business days, Monday through Friday. FedEx 3 Day Express Saver offers reliable delivery and professional handling at a savings when there's more time in your schedule. FedEx 3 Day Express Saver will deliver within three business days for the 48 contiguous states. Order placed by 12:30PM PST will ship same day Monday through Friday, excluding holidays, otherwise, order ships the next business day. Average delivery time is 2 business days, Monday through Friday. FedEx 2Day offers you a guaranteed second business day delivery. This shipping method is a cost-saving choice for shipments that do not need overnight service. Deliveries are made by the end of the second business day. FedEx 2Day delivers to all 50 states. Order placed by 12:30PM PST will ship same day Monday through Friday, excluding holidays, otherwise, order ships the next business day. Provides next business day delivery, Monday through Friday. FedEx Standard Overnight provides an economical solution for next-business-day shipping with afternoon delivery. FedEx Standard Overnight delivers to all 50 states with some limitations in Alaska and Hawaii. Order placed by 12:30PM PST will ship same day Monday through Friday, excluding holidays, otherwise, order ships the next business day. Next business day delivery Monday through Friday. FedEx Priority Overnight provides a solution for next-business-day shipping with delivery by 10:30 a.m. to most areas; by noon, 4:30 or 5 p.m. to some rural areas. FedEx Priority Overnight delivers to all 50 states with some limitations in Alaska and Hawaii. Order placed by 12:30PM PST will ship same day Monday through Friday, excluding holidays, otherwise, order ships the next business day. Average delivery time ranges from 1 to 5 business days, Monday through Friday. FedEx Ground is a competitively priced service that provides reliable, day-definite delivery of your packages up to 150 lbs. to U.S. businesses. This is our standard shipping method unless specified otherwise. The FedEx Ground shipping option is available on most orders except for items that are oversized or would ship for less by a Motor Freight Trucking Line. (see Motor Freight) Order placed by 6:00PM PST will ship same day Monday through Friday, excluding holidays. Average delivery time ranges from 3 to 7 business days, Monday through Friday. FedEx International Ground provides day-definite delivery throughout Canada. Order placed by 12:30PM PST will ship same day Monday through Friday, excluding holidays, otherwise, order ships the next business day. Please note that Canadian shipments may incur tariffs, taxes, customs and brokerage fees for which you are responsible. Average delivery time ranges from 2 to 5 business days, Monday through Friday. FedEx International Economy offers you an ideal mix of economy and guaranteed air delivery in 2 to 5 business days to Canada. Order placed by 12:30PM PST will ship same day Monday through Friday, excluding holidays, otherwise, order ships the next business day. Please note that Canadian shipments may incur tariffs, taxes, customs and brokerage fees for which you are responsible. Average delivery time ranges from 7 to 14 business days. Economy shipping offers you an efficient, value-oriented, and timely way to ship low-weight packages using FedEx or United States Postal Service (USPS). FedEx will pick up, sort, line haul, track and deliver the packages to the post offices closest to you. USPS makes the final delivery to your postal address. As a result, it will minimize handling, and maximize postal discounts. Tracking information is not available for Economy shipments. Order placed by 6:00PM PST will ship same day Monday through Friday, excluding holidays. Average delivery time ranges from 3 to 6 days depending on where you are located. UPS Ground shipping offers you prompt, dependable, cost-effective shipping. UPS Ground shipping is available on most orders except items that are oversized or would ship for less by a Motor Freight Trucking Line. (See Motor Freight). Order placed by 6:00PM PST will ship same day Monday through Friday, excluding holidays. All orders to Guam, Hawaii, Alaska, Puerto Rico, US Virgin Islands, APO/FPO/DPO will be shipped Priority Mail. Please note that an additional 5 to 7 business days are required for processing orders shipping via USPS and that the delivery time by USPS will vary and may take a long time. Paper Mart has no control over USPS. Tracking information not available for Priority Mail shipments. Average delivery time after approval of charges ranges from 2 to 7 business days depending on location. For oversized items or orders otherwise large enough to save money being shipped Motor Freight truck, a flag appears in your shopping cart. Before shipping the order, we will call you with exact shipping charges for your approval. We must receive your approval of freight shipping charges before 3 pm Pacific time for shipment the next business day. Please note that Trucking companies apply a surcharge to deliver to residences rather than businesses. To save yourself money, use a business address if possible. Tracking information is not available for Motor Freight shipments. Freight companies often apply additional charges for the following:
- Delivery to a Residential Area
- Inside Delivery
- Lift Gate
- Arrival Notification (Call prior to delivery)
- NYC Metro Charges
- Schools
- Government Facilities.
Paper Mart maintains its own trucking fleet. For delivery on our own trucks, we have a flat $15.95 delivery charge. Delivery is free for orders over $300.00.
Our trucks make next day delivery for orders placed by 3.00PM in the following areas:
- Most of Los Angeles, Orange, and San Diego Counties, Upland, Ontario & Chino, Ventura daily.
- Most of San Bernardino and Riverside Counties on Tuesday and Thursday.
- Santa Clarita, Newhall, Valencia, Saugus, Canyon Country on Monday and Wednesday only.
- Palm Springs and Santa Barbara areas every Wednesday only.
If you are located near us, we encourage Will Call orders. Please pre-order by phone or on our website, so that paperwork can be prepared ahead to save you time. Will Call is open from 8AM - 5PM Pacific time, Monday through Friday. Please be aware that after 3:00 PM, the traffic in our area is generally very heavy. Please allow yourself enough time to pick up your order. Paper Mart ships at a discounted freight rate that is substantially below standard rates. However there may be some additional surcharges that will be applied at checkout. Paper Mart is unable to calculate these surcharges until we know your exact address at checkout. Therefore they cannot be included as estimated freight in your cart. Freight companies charge extra for:
- Delivery to a Residential Area
- Inside Delivery
- Lift Gate
- Arrival Notification (Call prior to delivery)
- NYC Metro Charges
- Schools
- Government Facilities
The related fuel surcharge is assessed based on a percentage provided by the USGD (United States Government Document) on the net package rate plus applicable transportation-related surcharges.
For FedEx & UPS Ground shipments this applies to the following transportation-related surcharges: On oversize and unauthorized oversize packages, delivery area surcharge, residential delivery, and rural areas. A delivery area surcharge may apply to shipments to rural or residential areas, private homes as selected by Fed Ex and UPS based on street address. (We have no control of this.) For U.S. FedEx Air Express services, a residential delivery charge applies to shipments to a home or private residence. TERMS AND CONDITIONS OF USE Please read these terms and conditions of use carefully Paper Mart provides you access and use of this site subject to your compliance with these terms and conditions of use (the "site terms"). By accessing, browsing and using this site (the "site"), you agree to be bound by the site terms and all applicable law. 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Notwithstanding any of these terms and conditions, Paper Mart reserves the right, without notice and in its sole discretion, to terminate your license to use this Site, and to block or prevent future access to and use of this Site if you violate any of these Site Terms or its policies. Upon termination, these Site Terms shall still apply Consent to Email Communication When you visit this Site or send email to us, you are communicating with us electronically. You consent to receive communications from us electronically and agree that we may communicate with you by email or by posting notices on this Web site. Legal Equivalency This electronic document and any other electronic documents, policies and guidelines incorporated herein will be: (i) deemed for all purposes to be a "writing" or "in writing," and to comply with all statutory, contractual, and other legal requirements for a writing: (ii) legally enforceable as a signed writing as against the parties subject to the electronic documents; and (iii) deemed an "original" when printed from electronic records established and maintained in the ordinary course of business. Electronic documents introduced as evidence in any judicial, arbitration, mediation or administer of proceeding will, if established and maintained in the ordinary course of business, be admissible to the same extent as business records in written form that are similarly established and maintained. Severability If any provision of the Site Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed to be severed from the rest of these Site Terms and shall not affect the validity and enforceability of any remaining provisions. Waivers No waiver, express or implied, by either party of any breach of or default under these Site Terms will constitute a continuing waiver of such breach or default or be deemed to be a waiver of any preceding or subsequent breach or default. |