Frequently Asked Questions

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Question/Topic: Product Satisfaction Guarantee
Question/Topic: Store Location
Question/Topic: Phone numbers
Question/Topic: Email Contacts
Question/Topic: Hours of Operation
Question/Topic: Holiday Schedule
Question/Topic: Why doesn't the shopping cart work?
Question/Topic: Can I have a copy of my invoice?
Question/Topic: Does Paper Mart make donations?
Question/Topic: How do I create an account?
Question/Topic: Do I need to register when I already have an account with Paper Mart?
Question/Topic: How do I edit my account information?
Question/Topic: How do I update my e-mail address / login?
Question/Topic: What company or personal information can I change?
Question/Topic: How do I subscribe/unsubscribe to Paper Mart's e-mail newsletters?
Question/Topic: I can't log in to my account.
Question/Topic: I forgot my password.
Question/Topic: Is setting up an account for Canadian residents different?
Question/Topic: Security Information
Question/Topic: Is it safe to use a credit card?
Question/Topic: The Three Layers of Protection
Question/Topic: How secure is SSL encryption?
Question/Topic: What do professionals say?
Question/Topic: What we collect
Question/Topic: How we use it
Question/Topic: What are cookies?
Question/Topic: Does my computer need to accept cookies to shop at Paper
Question/Topic: How do I enable cookies within my browser?
Question/Topic: Lowest Price Guarantee
Question/Topic: How do I purchase items online?
Question/Topic: How do I phone in my order?
Question/Topic: Do telephone and website orders differ?
Question/Topic: Does Paper Mart ship outside of the U.S.?
Question/Topic: Can I have a sample?
Question/Topic: Can you customize or personalize products for my business needs?
Question/Topic: Can I get an item that is not sold on your website?
Question/Topic: Do you have a minimum order requirement?
Question/Topic: Do you offer discounts for Non Profit Organizations?
Question/Topic: Do you offer discounted pricing other than what is on the website?
Question/Topic: Do you offer distributor pricing?
Question/Topic: Can I buy less than a case?
Question/Topic: What are my payment choices?
Question/Topic: Can I pay by check over the phone?
Question/Topic: Do you accept PayPal?
Question/Topic: How do I open a Net Terms account?
Question/Topic: Do you allow Open Account payment for online orders?
Question/Topic: When will my credit card be charged?
Question/Topic: What is a C.O.D. charge?
Question/Topic: How do I cancel or change my order?
Question/Topic: Has my order shipped?
Question/Topic: Where is the e-mail confirmation for my order?
Question/Topic: I cannot find my order in order status.
Question/Topic: Where is my shipment
Question/Topic: What happens with backorder items?
Question/Topic: How can I tell what I have ordered in the past?
Question/Topic: What if an item is missing from my order?
Question/Topic: Do I have to pay sales tax?
Question/Topic: I have a California Resale card, how do I submit it?
Question/Topic: Can I get tax refunded for orders placed before I submitted the Resale form?
Question/Topic: Paper Mart Resale Form
Question/Topic: Crediting Your Refund
Question/Topic: How do I return or exchange an item?
Question/Topic: What if I received the wrong item?
Question/Topic: What if an item is missing from my order?
Question/Topic: What if I received a damaged or defective item?
Question/Topic: What if the item color does not match the picture?
Question/Topic: Are shipping and handling charges refundable?
Question/Topic: When will my credit appear on my account?
Question/Topic: Does Paper Mart ship outside of the U.S.?
Question/Topic: Where is my shipment?
Question/Topic: Can I track my package?
Question/Topic: Can I ship on my own carrier account?
Question/Topic: When will my order ship?
Question/Topic: How long will my shipment take to arrive?
Question/Topic: How much does shipping cost?
Question/Topic: What items require special handling?
Question/Topic: Terms for Shipping and Freight
Question/Topic: Southern California Shipping Policy
Question/Topic: Are there any additional shipping charges?
Question/Topic: Do you ship to Canada Via Motor Freight?
Question/Topic: Do I need to have a loading dock at my business to receive delivery via Motor Freight?
Question/Topic: Can you deliver via Motor Freight to my Residence, Church, Government Facility/Military Installation or Construction site?
Question/Topic: Do you ship to APO/FPO/DPO addresses?
Question/Topic: Do you ship to PO Boxes?
Question/Topic: Can I ship to multiple addresses?
Question/Topic: FedEx Home Delivery®
Question/Topic: FedEx 3 Day Express Saver®
Question/Topic: FedEx 2Day®
Question/Topic: FedEx Standard Overnight®
Question/Topic: FedEx Priority Overnight®
Question/Topic: FedEx Ground®
Question/Topic: FedEx International Ground®
Question/Topic: FedEx International Economy®
Question/Topic: Economy shipping (less than 5 pounds)
Question/Topic: UPS Ground
Question/Topic: Priority Mail
Question/Topic: Motor Freight Shipping
Question/Topic: Paper Mart Truck
Question/Topic: Will Call
Question/Topic: Freight Shipping
Question/Topic: Fuel Surcharge
Question/Topic: Delivery Area Surcharge
Question/Topic: Residential Delivery Area Surcharge
Question/Topic: FedEx Local®
Question/Topic: Legal